Overview

Danske Bank is northern Europe's leading financial institution, serving over 300,000 business customers.

As part of its Forward '28 strategy, the bank is launching the District mobile app to modernize its digital products, and better serve the daily banking needs of smaller companies.

My role was to redesign the legacy cards management module from the old web platform, for the modern District mobile app, and align it with the customer needs and business priorities.

Objective

The goal was to deliver a simple cards management experience for the new District app, tailored to smaller businesses, to reduce support calls and enable card administrators to handle tasks on their own.

Constraints

Outdated mainframe APIs were often slow and limited, which made fetching the necessary information from the backend quite tricky, and sometimes needing some pretty creative workarounds.

Outcome

The new District app, featuring the redesigned cards management module, launched for a select group of pilot customers in Denmark, with the gradual rollout across the other nordic markets being planned for late 2025.

Approach

I started by leveraging data from CSAT surveys and the customer support team to identify pain points and form hypotheses. Using these insights, I designed interactive prototypes, which were tested in several user interviews and usability sessions, and refined after each round of feedback.
Curious to find out more? A detailed case study covering the entire redesign process, motivations, and key decision-making steps can be shared over a video call.

01

Baseline survey

Analyzed how satisfied SMB customers are with the current online banking and cards management experience.

02

Hypothesis

Summarized open comments, with the help of AI tools, and insights from the support team, to form hypotheses.

03

Validation

Built high-fidelity prototypes, and recruited 5 card admins to run individual unmoderated usability tests with.

04

Test at scale

Rolled out the MVP in four phases to over 2,500 pilot customers in Denmark, with a recurring CSAT survey.

Bringing it to life

I built a high-fidelity prototype with SwiftUI to ensure a smooth handoff to engineers with clean specs, and secure stakeholder approval by showcasing end-to-end user flows and precise interactions.

Overview

Danske Bank is northern Europe's leading financial institution, serving over 300,000 business customers.

As part of its Forward '28 strategy, the bank is launching the District mobile app to modernize its digital products, and better serve the daily banking needs of smaller companies.

My role was to redesign the legacy cards management module from the old web platform, for the modern District mobile app, and align it with the customer needs and business priorities.

Objective

The goal was to deliver a simple cards management experience for the new District app, tailored to smaller businesses, to reduce support calls and enable card administrators to handle tasks on their own.

Constraints

Outdated mainframe APIs were often slow and limited, which made fetching the necessary information from the backend quite tricky, and sometimes needing some pretty creative workarounds.

Outcome

The new District app, featuring the redesigned cards management module, launched for a select group of pilot customers in Denmark, with the gradual rollout across the other nordic markets being planned for late 2025.

Approach

I started by leveraging data from CSAT surveys and consulting the support team to identify pain points and form hypotheses.
Using these insights, I designed interactive prototypes that were tested in several user interviews and usability sessions, and refined after each round of feedback.
Curious to find out more? A detailed case study covering the entire redesign process, motivations, and key decision-making steps can be shared over a video call.

01

Baseline survey

Analyzed how satisfied SMB customers are with the current online banking and cards management experience.

02

Hypothesis

Summarized open comments, with the help of AI tools, and insights from the support team, to form hypotheses.

03

Validation

Built high-fidelity prototypes, and recruited 5 card admins to run individual unmoderated usability tests with.

04

Test at scale

Rolled out the MVP in four phases to over 2,500 pilot customers in Denmark, with a recurring CSAT survey.

Bringing it to life

I built a high-fidelity prototype with SwiftUI to ensure a smooth handoff to engineers with clean specs, and secure stakeholder approval by showcasing end-to-end user flows and precise interactions.

Overview

Danske Bank is northern Europe's leading financial institution, serving over 300,000 business customers.

As part of its Forward '28 strategy, the bank is launching the District mobile app to modernize its digital products, and better serve the daily banking needs of smaller companies.

My role was to redesign the legacy cards management module from the old web platform, for the modern District mobile app, and align it with the customer needs and business priorities.

Objective

The goal was to deliver a simple cards management experience for the new District app, tailored to smaller businesses, to reduce support calls and enable card administrators to handle tasks on their own.

Constraints

Outdated mainframe APIs were often slow and limited, which made fetching the necessary information from the backend quite tricky, and sometimes needing some pretty creative workarounds.

Outcome

The new District app, featuring the redesigned cards management module, launched for a select group of pilot customers in Denmark, with the gradual rollout across the other nordic markets being planned for late 2025.

Approach

I started by leveraging data from CSAT surveys and the customer support team to identify pain points and form hypotheses.
Using these insights, I designed interactive prototypes, which were tested in several user interviews and usability sessions, and refined after each round of feedback.
Curious to find out more? A detailed case study covering the entire redesign process, motivations, and key decision-making steps can be shared over a video call.

01

Baseline survey

Analyzed how satisfied SMB customers are with the current online banking and cards management experience.

02

Hypothesis

Summarized open comments, with the help of AI tools, and insights from the support team, to form hypotheses.

03

Validation

Built high-fidelity prototypes, and recruited 5 card admins to run individual unmoderated usability tests with.

04

Test at scale

Rolled out the MVP in four phases to over 2,500 pilot customers in Denmark, with a recurring CSAT survey.

Bringing it to life

I built a high-fidelity prototype with SwiftUI to ensure a smooth handoff to engineers with clean specs, and secure stakeholder approval by showcasing end-to-end user flows and precise interactions.